OLIVER INTIA

Managed daily soft services operations, including housekeeping, landscaping, and pest control, ensuring continuous operational continuity in a high-traffic retail environment.

Supervised manpower deployment, attendance monitoring, and shift scheduling for multicultural teams, optimizing utilization and operational efficiency.

Conducted routine quality inspections across common areas, parking facilities, and public washrooms, maintaining stringent service delivery standards.

Coordinated effectively with client representatives, addressing operational requirements and service improvements to enhance client satisfaction and responsiveness.

Monitored contractor performance and ensured strict compliance with contractual obligations and KPIs, contributing to improved corrective action tracking and timely resolution of observations.

Supervised daily housekeeping and soft services activities, ensuring high standards of cleanliness and operational effectiveness.

Managed housekeeping personnel and work assignments, optimizing resource allocation and team productivity.

Conducted comprehensive quality inspections and service audits, identifying areas for improvement and ensuring compliance with standards.

Coordinated operational activities seamlessly with facility management teams to achieve integrated service delivery.

Monitored service delivery standards and implemented corrective measures, enhancing responsiveness and client satisfaction.

Operated and continuously monitored Building Management Systems (BMS), ensuring efficient functionality of HVAC, lighting, and critical facility systems.

Responded promptly to alarms and coordinated corrective actions with maintenance teams, minimizing downtime and operational disruptions.

Maintained meticulous system records and performance reports, providing data for operational analysis and decision-making.

Supported facility maintenance and operational teams by providing timely BMS insights and technical assistance.

Provided comprehensive facility support and administrative assistance, ensuring smooth daily operations.

Maintained high workplace service standards, contributing to a professional and efficient environment.

Supported daily operational requirements and client services, enhancing overall facility functionality and client satisfaction.

Delivered exceptional customer service in various roles, consistently achieving high guest satisfaction ratings.

Managed food and beverage operations, including dispatch, serving, and bartending, ensuring efficient service delivery.

Coordinated operational tasks and managed guest expectations in fast-paced environments, enhancing service efficiency.

Demonstrated leadership and team collaboration as Head Houseman/Waiter, contributing to seamless resort operations.